Complaints procedure - questions, complaints, and objections

1. Contact us with questions about data processing and IT security

You are always welcome to contact Carelog if you have questions about how we handle your personal data or about our IT security. We answer enquiries quickly and professionally.

• Email: kontakt@carelog.dk
• Phone: +45 51 29 65 27
• Post: Carelog ApS, Ragnagade 7, 2100 København Ø, CVR 45350916
• Contact form: Go to the contact form

2. How to complain about our processing of personal data or our IT security

If you wish to complain about Carelog processing your personal data or about our IT security practices, you can submit your complaint through the contact options above. Please write "Complaint" in the subject field.

How we handle your complaint:

• You receive confirmation that we have received your complaint within 2 business days.
• The complaint is handled and answered within 10 working days as a rule.
• You receive a written reply with the outcome of the complaint and any measures taken.

3. Objecting to the processing of your personal data

If you wish to object to Carelog processing your personal data, please contact us through the channels listed above. We assess and answer your objection within 10 working days.

4. Complaining to the Danish Data Protection Agency

If you are not satisfied with how we handled your complaint, you may complain to the Danish Data Protection Agency (Datatilsynet):