Terms of Service

Introduction

Welcome to Carelog. These Terms of Service ('Terms') govern your use of the Carelog application and services ('Service') provided by Carelog ApS (CVR: 45350916) ('Carelog', 'we', 'us', 'our'). By accessing or using our service, you agree to be bound by these terms.

Acceptance of Terms

By creating an account and using Carelog you confirm that you are a healthcare professional or otherwise professionally engaged in client documentation, and that you accept these terms. If you use the service on behalf of an organisation, you warrant that you have authority to bind that organisation. If you do not accept these terms, you may not use the service.

Service Description

Carelog is an AI-assisted documentation platform for healthcare professionals, available as a desktop application and a web application. The service lets you record or dictate sessions, have them transcribed in real time and generate draft clinical notes using AI. Your notes are stored locally and encrypted (on your device in the desktop app and in your browser in the web app) and are deleted automatically after a retention period you choose. Notes are not stored in our database. The service can integrate with your organisation's record system (e.g. CURA) so notes can be transferred directly to it. Carelog is a documentation tool (not a records archive and not a medical device) and does not replace your professional judgement.

User Responsibilities

As a user of Carelog, you are responsible for:

• Obtaining any consent required from your clients for recording and processing session data
• Complying with applicable law on health data, confidentiality and record-keeping in your jurisdiction
• Verifying the accuracy and suitability of AI-generated content before using it in clinical documentation
• Protecting your account and login credentials against unauthorised access
• Transferring finished notes to your own record system before they are automatically deleted from Carelog - Carelog is not a records archive

Data Processing

You retain ownership and control of all content you create in Carelog. For client and patient data in your notes, Carelog acts as a data processor and processes data only on your instructions and in accordance with our privacy policy; we enter into a data processing agreement with business customers. Your notes are stored locally and encrypted on your device in the desktop app and in your browser in the web app, and they are not stored in our database. They are deleted automatically after your chosen retention period. Audio is only streamed for transcription and is never stored permanently. See the privacy policy for details on providers, regions and data security.

Intellectual Property

Carelog and its licensors own all rights, title, and interest in the service, including all software, technology, and documentation. You retain all rights to your content and data. By using the service, you do not grant us any license to your content, except what is necessary to provide the service to you.

Payment and Subscription

Access to Carelog requires a paid subscription. Prices and payment terms are stated on our website, and payments are handled by our payment provider. Subscriptions renew automatically unless cancelled before the renewal date. We may change prices with at least 30 days' notice, effective from the next subscription period.

Termination

You may cancel your subscription at any time via your account administration. We may suspend or terminate your access with immediate effect in case of material breach of these terms or misuse of the service. Because notes are deleted automatically after your chosen retention period, you are responsible for ensuring that necessary records have been transferred to your own record system before you cancel. When your account is closed, your account information and any remaining data in our systems are deleted in accordance with our privacy policy; information we are legally required to retain (e.g. accounting data) is kept for the statutory period.

Limitation of Liability

Carelog is provided 'as is' and 'as available'. We strive for high availability and accuracy but cannot guarantee error-free operation. You acknowledge that as a healthcare professional, you are responsible for verifying the accuracy of all AI-generated content before using it in clinical documentation. Carelog is not liable for any loss or damage resulting from your use of the service, except as prescribed by applicable law.

Warranty

We warrant that the service will function substantially in accordance with our documentation. We do not warrant that the service will be uninterrupted, secure, or error-free. AI-generated content is provided as assistance and must always be verified by you as a healthcare professional.

Changes to Terms

We reserve the right to change these terms at any time. Significant changes will be communicated with 30 days' notice via email and in the application. Your continued use of the service after such changes constitutes your acceptance of the new terms.

Governing Law

These terms are governed by and construed in accordance with Danish law. Any dispute concerning these terms shall be resolved by Danish courts.